China Mobile officially implements four major measures to officially provide porting services
On November 27, the Ministry of Industry and Information Technology held a nationwide "number transfer service" official launching ceremony. "Transferring with numbers" is an important measure to implement the central government's decision-making and deployment and implement people-centered development. It is also a benefit project with extensive social impact and significant social benefits. It will further promote better information and communication services. For the benefit of the people, it is also conducive to the continuous improvement of the network and service quality of China's communications enterprises. China Mobile resolutely implements the decision-making and deployment of the Party Central Committee, and fully implements the four major measures to ensure the smooth implementation of the "number transfer with the network."
High requirements for good organizational protection
At the beginning of 2019, China Mobile set up a special work leading group and eight working groups for "porting with numbers", coordinating command and overcoming difficulties, and held a work promotion meeting every month to ensure the smooth progress of "porting with numbers". Thirty-one provincial companies and group companies set up two-level joint attack teams to promote the solution of each issue one by one.
High-efficiency propulsion system transformation
"Transferring networks with numbers" changed the traditional mode of distinguishing operators by number segments, and was a complex system project. In order to ensure the smooth implementation of the "number transfer with network" service, China Mobile has invested special funds for technical tackling and system transformation, and under the guidance of the Ministry of Industry and Information Technology, promote end-to-end joint debugging and testing between operators and society-related industries. A total of nearly 500 sets of important network equipment upgrades and system transformations in 15 major categories have been completed, and more than 500 joint debugging test scenarios have been formulated, with cumulative tests exceeding 400,000 times.
High-quality user service
In order to fully guarantee the service quality of "porting with numbers", China Mobile launched special service enhancement work. The first is to set up a service expert team and set up a special "portable number transfer network"; the second is to organize all staff training and carry out multiple rounds and full coverage of special business training, with more than 80,000 trainees; the third is to provide multi-channel convenient services , Customers can consult or handle the "number porting" service through SMS, 10086, China Mobile client, business hall and other methods; fourth, strictly abide by the requirements of the Ministry of Industry and Information Technology on "number porting to the network" and implement relevant Service standards, optimize system functions, improve customer experience, and ensure that users "carry, turn fast, and use well."
High standards optimize market environment
China Mobile has always put the interests of its customers first, and will strengthen industry self-discipline, standardize market order, and improve service levels with higher standards. In the next step, China Mobile will take the opportunity to formally provide services with “number transfer to the network” as an opportunity to create first-class infrastructure, innovate and enrich business products, build a high-quality brand image, provide higher quality and more valuable information and communication services, and better satisfy The people need the good digital life, and strive to become the main force in building a network power, digital China, and a smart society.
Editor-in-chief: Liu Jing